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How we keep your account and payments secure

When you open an account with m4 jayatogel and deposit via DANA, OVO, GoPay or QRIS, we handle your personal information with clear rules and technical safeguards.

Account data encryptedPayment info never sharedClear withdrawal processYour choices respected
m4 jayatogel How we keep your account and payments secure
REACH OUR TEAM

Contact us about your privacy

Have a question about how your data is used or how to access your information?

Email Send a message to our privacy team and we will respond within 48 hours…
Live Chat Open live chat on your account dashboard during business hours.
Account Settings Update your name, email and phone number directly from your profile.
HOW WE PROTECT YOU

Security, cookies and data retention

Your privacy is built into how we operate. Deposits through DANA, OVO, GoPay and QRIS are encrypted before they reach our payment gateways, and your account is protected…

Encryption

All data sent between your device and our servers uses industry-standard HTTPS encryption, including payment details and login credentials.

Cookies

We place cookies on your browser to remember your preferences, track session activity and prevent fraud.

Withdrawal Verification

When you request a withdrawal, we verify your identity and confirm the payment method matches your original deposit for added…

Data Retention

Active account data is kept for the life of your account.

Access & Correction

Open a support ticket or email us to request a copy of all data we hold on you or to…

Third-Party Sharing

We share payment and identity data with DANA, OVO, GoPay, QRIS and fraud-prevention services only where needed to process your…

Privacy questions answered

Below are the privacy questions we hear most often from players in Denpasar and across Indonesia. If you don't see your question, reach out to our support team via email or live chat.

We collect your full name, email address, phone number, date of birth and identity document (for verification), and your payment details when you deposit via DANA, OVO, GoPay or QRIS. We also log your IP address and device type for security and fraud detection.

We retain active account data for as long as your account exists. If you close your account, your data is archived per local law requirements. You can request permanent deletion where local law permits by contacting our privacy team via email.

Yes. Open a support ticket or email us with your account email and we will send you a complete data export within 5 business days. The file includes your profile data, login history, payment records and game activity.

No. We never sell your data. We share your information only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention partners and legal authorities where local law requires. All third parties sign agreements to protect your privacy.

Cookies are small text files stored on your device that help us remember your login session, keep you secure and personalise your lobby view. You can disable cookies in your browser settings, though this may affect your ability to stay logged in or access certain features.

Your payment details are encrypted using HTTPS before they leave your device and are never stored on our servers in plain text. We work only with verified payment gateways and comply with local payment security standards.

Yes. Log into your account, open your profile settings and update your name, email or phone number directly. Changes take effect immediately. For document updates or date-of-birth corrections, contact our support team via live chat or email.